Foundations of Quality Management
Outcomes addressed in this activity:
Unit Outcomes:
- Identify the difference between quality assurance and control in project management.
- Evaluate quality approaches for a project.
Course Outcome:
IT301-4: Create project artifacts to effectively manage and control project execution.
Purpose
Quality is key to producing not only a quality project plan, but also a quality set of outcomes for the project. Understanding different quality philosophies provides a foundation for understanding the scope of quality for each project
There are two assignments this unit.
Assignment Instructions
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DIMENSION |
Deming |
Juran |
Crosby |
PMI |
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Quality Definition |
Conformance to requirements |
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Quality System |
Prevention |
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Performance Standard |
Zero defects |
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Quality Measure |
Cost of non- conformance |
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Role of Top Management |
Leadership and participation |
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Role of the Worker |
High-level involvement |
Research the philosophies of the leading thinkers (Deming, Juran, and Crosby) behind today’s quality movements and fill in the matrix blanks with your understanding of each person’s philosophy dimension. The Project Management Institute’s philosophy dimensions are filled in for you to provide an example.
Then, based on your understanding of the individual philosophical dimensions, identify how you would approach quality for your project (project chosen in Unit 2) based on the project management focus of “conformance to requirements.” Your paper should start with which philosopher’s approach best aligns with your project’s requirements. Outline in your paper how “conformance to requirements” looks and which philosopher’s approach would help achieve the highest quality results.
Assignment Requirements
You will be evaluated on your understanding of the individual philosophies and their relative application to your project. The minimum length of the Assignment is 3 pages, double-spaced, not including a title page or a reference page. You need to ensure you fully address each and every criterion in the grading rubric. Please remove the Project Management Institute’s philosophy dimensions from the table before submitting your assignment, as this is just an example.
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