Identify best public sector uses of customer relationship management application. Explain why these are the best. How do you think government use of customer relationship management technology compares to private sector use?
From a federal government perspective, what is an IT Capital Planning and Investment Control (CPIC) process? In terms of how projects have been managed in the past, what changes in management need to be made in order to implement an investment management approach?
What are the key elements of an effective CPIC process? How is IT portfolio analysis similar to and different from financial portfolio analysis? What is done with the results of an IT portfolio analysis?
Explain what we mean by enterprise architecture in the public sector? What is an enterprise architecture used for any by whom?
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